Job Description
Are you a night owl looking for a rewarding career? ApexTech Solutions is seeking a dedicated Part-Time Night Shift Support Specialist to join our growing team in Boston, MA. If you thrive in a quiet environment and enjoy helping others, this is the perfect opportunity for you. We offer competitive pay, flexible hours, and a supportive culture.
As a Night Shift Support Specialist, you will be the first point of contact for our clients, ensuring that issues are resolved efficiently and professionally, even when the sun goes down.
Responsibilities
- Manage and resolve incoming support tickets via phone, email, and live chat during night hours.
- Provide technical assistance and troubleshooting for hardware and software issues.
- Document all interactions, resolutions, and customer feedback accurately in our CRM system.
- Collaborate with day-shift team leads to ensure seamless workflow continuity.
- Maintain a high level of customer satisfaction and demonstrate empathy in every interaction.
- Perform routine system checks and monitor alerts to ensure operational stability.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support, technical help desk, or call center environments is a plus.
- Strong written and verbal communication skills with a focus on clarity.
- Ability to work independently during night shifts without direct supervision.
- Basic proficiency in Microsoft Office Suite and remote desktop tools.
- Reliable internet connection and a dedicated home office setup.