Job Description
We are seeking a dedicated Chat Moderator to join our fast-paced team based in Austin, Texas. In this fully remote position, you will serve as the first line of defense and support for our online community, ensuring a safe, engaging, and welcoming environment for users worldwide.
As a valued team member, you will enjoy the flexibility of working from home with all equipment provided. We provide a premium laptop, noise-canceling headset, and a 27-inch monitor to ensure you have the best tools for success.
Why Join Us?
- Equipment Provided: High-performance laptop, headset, and monitor included.
- Flexible Schedule: Set your own hours with a 35-hour work week.
- Competitive Pay: $20 - $28 per hour based on experience.
- Growth Opportunities: Clear path to Senior Moderator and Team Lead roles.
If you have a knack for conflict resolution and a passion for online communities, we want to hear from you.
Responsibilities
- Monitor and moderate live chat streams and messaging channels in real-time to enforce community guidelines.
- Respond to user inquiries with empathy, patience, and professionalism to resolve issues quickly.
- Identify, de-escalate, and report toxic behavior, spam, or policy violations to the moderation team.
- Engage with the community to foster a positive atmosphere and encourage healthy interactions.
- Collaborate with the Content Safety team to refine moderation policies and workflow processes.
- Document incidents and provide detailed reports on recurring issues.
Qualifications
- High school diploma or GED required; Associate’s degree in Communications or related field preferred.
- Excellent written communication skills with a strong command of the English language.
- Typing speed of 45+ WPM with high accuracy.
- Previous experience in customer service, community management, or online moderation.
- Ability to remain calm and objective in high-pressure, fast-paced situations.
- Reliable high-speed internet connection and a dedicated workspace.