Job Description
Join BostonConnect Solutions, a premier customer experience provider, as a Part-Time Remote Customer Service Representative. This flexible opportunity allows you to deliver exceptional support to valued clients while working from the comfort of your home office. We're seeking empathetic professionals who thrive in dynamic environments and are passionate about resolving customer inquiries with efficiency and care.
Why BostonConnect?
- Competitive hourly pay plus performance incentives
- Comprehensive paid training and ongoing development
- Flexible scheduling options (20-30 hours/week)
- Virtual team-building activities and career growth paths
- Health benefits and retirement plans for qualifying part-time staff
Be part of a company that values work-life balance and invests in your success. Apply today to start your remote customer service career with a Boston-based leader!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve technical issues, billing questions, and product concerns using CRM tools
- Document interactions accurately in our customer management system
- Collaborate with internal teams to escalate complex cases and ensure resolution
- Maintain customer satisfaction scores above 95% through quality service delivery
- Participate in bi-weekly virtual team meetings and training sessions
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office, CRM software, and troubleshooting tools
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Customer service certification (e.g., CSCP) is a plus