Job Description
Join ConnectCare Solutions as a Part-Time Remote Customer Service Representative and transform lives through exceptional support. We're seeking empathetic professionals to deliver world-class assistance to our healthcare clients while enjoying the flexibility of remote work. This is your opportunity to make a meaningful impact without leaving home.
What We Offer:
- Competitive hourly pay with performance bonuses
- Flexible scheduling (20-30 hrs/week)
- Comprehensive paid training
- Health benefits for part-timers
- Home office stipend
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ satisfaction scores
- Resolve billing claims and insurance coverage issues with precision and empathy
- Document all interactions in Salesforce CRM with 100% accuracy
- Collaborate with clinical teams to coordinate patient care needs
- Maintain HIPAA compliance in all communications
- Proactively identify opportunities to improve customer experience
- Meet weekly KPIs for call volume and resolution time
Qualifications
- 1+ years customer service experience in healthcare or insurance preferred
- Exceptional verbal/written communication skills
- Proficient with CRM systems (Salesforce experience a plus)
- Strong problem-solving abilities in high-pressure situations
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts (flexible scheduling)