Job Description
Join BaltiCare Solutions, a leader in customer experience excellence, as a Part-Time Remote Customer Service Specialist. We're seeking empathetic professionals to deliver exceptional support to our Baltimore-based clients while enjoying the flexibility of remote work. This role is perfect for individuals seeking work-life balance without compromising on impact.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling (20-25 hours/week)
- Comprehensive paid training
- Health benefits for part-time employees
- Opportunities for career advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics (CSAT, FCR, AHT)
- Identify and escalate product improvement opportunities
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Excellent communication and problem-solving skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Baltimore residency preferred