Job Description
Join our award-winning remote team as a Part-Time Customer Service Specialist! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of your Cleveland home. Enjoy flexible scheduling, comprehensive training, and a collaborative digital workspace while representing top-tier brands. This 20-hour/week role combines remote flexibility with career growth opportunities in a thriving tech support environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve technical issues for SaaS products using remote diagnostic tools
- Document interactions accurately in CRM system while maintaining HIPAA compliance
- Collaborate with Tier 2 engineers for complex technical escalations
- Proactively identify upsell opportunities for premium service tiers
- Participate in bi-weekly virtual team training and feedback sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication with Midwestern accent neutrality
- Reliable high-speed internet and quiet home office setup
- Available to work evenings/weekends based on rotating schedule
- Basic knowledge of Windows OS and troubleshooting methodologies