Job Description
Join Boston Connects Inc., a leading customer experience innovator, as a Part-Time Remote Customer Service Specialist. This role offers the flexibility of remote work while serving Boston-area clients with premium support. We're seeking empathetic communicators to elevate our customer satisfaction metrics in a collaborative virtual environment. Enjoy competitive pay, flexible scheduling, and comprehensive training – all while working from home. Apply today to become part of our award-winning support team!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response times and resolution
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software and remote work tools
- Strong problem-solving abilities
- Ability to work independently in a virtual setting
- Available 20-25 hours/week with flexible scheduling
- Boston residency preferred (local client focus)