Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Chandler, AZ! We're seeking empathetic professionals to deliver exceptional support while working fully from your home office. Enjoy competitive pay, comprehensive benefits, and a collaborative virtual environment where your contributions directly impact our growth.
What We Offer:
- Industry-leading compensation with performance bonuses
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance (including family plans)
- 401(k) with 6% company match
- Annual professional development stipend
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues using CRM systems and diagnostic tools
- Document cases with precision in Salesforce and Zendesk
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed monthly KPIs for CSAT and resolution rates
- Contribute to process improvement initiatives
- Maintain 99.5% data accuracy in customer records
Qualifications
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work PST hours (8 AM - 5 PM)
- Experience with Zendesk or similar ticketing systems
- Associate degree or equivalent experience