Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our growing team. As a Direct Hire position, you will enjoy the stability and long-term career growth of a full-time role with comprehensive benefits package.
While you will be working remotely, our team is deeply rooted in the Portland community. You will be the voice of our brand, ensuring every client interaction is a positive experience. If you are passionate about solving problems and building relationships, we want to hear from you.
Why Join Us?
- Direct Hire Opportunity: No temp agencies—join us permanently.
- Flexible Remote Work: Set up your home office and work from anywhere in Portland, OR.
- Competitive Benefits: Health, dental, and vision insurance starting day one.
- Career Advancement: Clear pathways for promotion within our support organization.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints with patience, empathy, and professionalism.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with technical and sales teams to escalate issues and ensure customer satisfaction.
- Stay up-to-date on product knowledge and service policies to provide accurate information.
- Maintain a high level of professionalism and represent the brand positively in every interaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service, support, or call center environments.
- Strong verbal and written communication skills; ability to explain technical concepts simply.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk, or similar).
- Self-motivated and able to work independently in a remote environment.
- Reliable internet connection and a dedicated workspace.