Job Description
Join Coastal Connect Solutions as a Part-Time Remote Customer Service Specialist and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling while making a real impact on customer satisfaction. Our collaborative team culture and comprehensive training ensure your success. Apply today and start your rewarding remote career with a company that values your work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and patience
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with technical teams to troubleshoot complex product issues
- Document interactions and maintain detailed case records
- Identify opportunities to upsell products and services
- Meet performance metrics for response time and resolution rate
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Available 20-30 hours weekly with flexible scheduling
- Strong problem-solving and conflict resolution abilities