Job Description
Join Austin Connect Solutions' award-winning customer experience team as we revolutionize remote support for tech innovators. We're seeking passionate individuals to deliver exceptional service from anywhere in the US while representing our Austin-based brand. Enjoy full benefits, flexible scheduling, and a collaborative virtual environment.
Responsibilities
- Resolve complex customer inquiries via phone, chat, and email with first-contact resolution
- Master proprietary CRM and ticketing systems to document interactions accurately
- Collaborate with cross-functional teams to improve customer journey touchpoints
- Proactively identify upsell opportunities while maintaining service excellence
- Contribute to knowledge base development and process optimization
- Maintain 95%+ CSAT scores and SLA adherence metrics
Qualifications
- 3+ years in B2B customer service with SaaS/tech experience
- Proven ability to resolve technical issues without escalation
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Self-motivated with ability to work independently in remote settings
- Associate degree or equivalent professional certification
- Spanish fluency strongly preferred