Job Description
Join Omaha Connect Solutions as a Part-Time Remote Customer Specialist and become the heart of our client experience! We're seeking empathetic individuals to deliver exceptional service from the comfort of your home. This flexible 20-25 hour/week role offers competitive pay, comprehensive training, and the opportunity to grow with a rapidly expanding tech firm. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with patience and expertise
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed knowledge of product offerings and services
- Meet key performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Excellent written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision