Job Description
Join our dynamic team at ApexConnect Solutions and embrace the flexibility of 100% remote work! We're seeking a passionate Part-Time Remote Customer Specialist to deliver exceptional experiences from the comfort of your home in Tampa, FL or North Carolina. This role offers competitive compensation, flexible scheduling, and the opportunity to make a real impact while maintaining work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Contribute to process improvement initiatives for remote workflows
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for 20-25 hours/week with flexible scheduling