Job Description
Join Tampa Connect Solutions as a Part-Time Remote Customer Specialist and deliver exceptional service from the comfort of your home! We're seeking empathetic professionals to support our growing client base with flexible 20-hour weekly schedules. Enjoy competitive pay, comprehensive training, and a supportive virtual environment while making a meaningful impact in your community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores and performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or virtual settings
- Exceptional communication and active listening skills
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends