Job Description
Join ConnectSolutions Inc. as a Part-Time Remote Customer Specialist and enjoy the flexibility of working from home with all equipment provided! We're hiring passionate professionals in Jacksonville, FL and California to deliver exceptional customer experiences. This role offers competitive pay, full benefits eligibility, and a supportive remote work environment. No commute, no office hassles—just high-impact customer service from your home office. Apply today to start your rewarding remote career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM tools
- Process orders and maintain accurate transaction records
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Document customer interactions and feedback systematically
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or remote support experience
- Exceptional verbal/written communication skills
- Proficient with remote work technology and CRM platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and dedicated workspace
- Ability to work flexible hours including weekends