Job Description
Join our award-winning remote team and transform your career with ConnectServe Solutions! We're seeking passionate Part-Time Customer Specialists in Fort Worth to deliver exceptional experiences from home. Equipment provided – including laptop, headset, and software – so you start earning immediately. Enjoy flexible scheduling, uncapped growth potential, and full benefits for part-timers. Work with Fortune 500 clients while making a real impact in a supportive, tech-enabled environment.
Responsibilities
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Utilize provided CRM tools to document interactions and track resolutions
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Collaborate with cross-functional teams to escalate complex issues
- Complete product knowledge training to maintain service excellence
- Identify upsell opportunities and contribute to revenue growth
- Adhere to HIPAA/FERPA compliance standards for sensitive data handling
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and dedicated workspace
- Proficiency with Microsoft Office and web-based tools
- Ability to work evenings/weekends as needed (20-25 hrs/week)
- Must pass background check and equipment training