Job Description
Join FlexiWork Solutions as a Part-Time Remote Customer Specialist! We provide all necessary equipment for your home office, making it easy to thrive while working remotely from Indianapolis or Illinois. Enjoy flexible hours (20-25 hrs/week) in a supportive environment focused on growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain accurate customer records in our CRM system
- Collaborate with support teams to address complex issues
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Provide feedback to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Basic proficiency with Microsoft Office suite
- Positive attitude and adaptable to changing processes