Job Description
Join TechBridge Solutions as a Remote Customer Support Specialist and launch your career in tech with zero experience required! We provide all equipment—including laptop, headset, and software—so you can start immediately. Our Boston-based team offers comprehensive training and flexible remote work options. Ideal for recent graduates or career changers seeking stable, growth-oriented opportunities with full benefits and advancement pathways.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism
- Document interactions using CRM systems while maintaining accuracy
- Collaborate with team members to troubleshoot complex issues
- Adhere to SLA metrics and quality assurance standards
- Participate in bi-weekly training sessions for skill development
- Contribute to process improvement initiatives
Qualifications
- No prior experience necessary—training provided
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to work independently in remote settings
- Basic computer literacy and internet proficiency
- Reliable home workspace with quiet environment
- Customer-first mindset and problem-solving aptitude