Job Description
Join our dynamic team as a Remote Part-Time Customer Specialist and enjoy the perfect blend of flexibility and impact. We're urgently hiring Memphis-based professionals to deliver exceptional support from home, with adaptable hours that fit your lifestyle. This is your chance to grow with a forward-thinking company that values work-life balance and remote innovation.
At FlexiConnect Solutions, we empower our team members with cutting-edge tools and ongoing training. You'll be part of a supportive culture where your contributions directly shape customer success. If you're detail-oriented, tech-savvy, and passionate about helping others, this opportunity is calling your name.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot software inquiries efficiently
- Update and maintain customer records in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex escalations
- Document processes and contribute to knowledge base improvements
- Meet performance metrics while maintaining high customer satisfaction scores
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or technical support experience
- Proficient in CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Excellent communication skills with strong problem-solving abilities
- Self-motivated with exceptional time management in remote settings
- Reliable high-speed internet and quiet home workspace
- Flexibility to work evenings/weekends as needed (20-25 hrs/week)