Job Description
Join Coastal Connect Solutions as a Remote Part-Time Customer Service Specialist and deliver exceptional support from your home office! We're seeking dynamic individuals in Virginia Beach, VA and New York, NY to join our award-winning team. Enjoy flexible scheduling, competitive pay, and comprehensive training while making a real impact on customer satisfaction.
Why Choose Us?
- Industry-leading compensation package
- 100% remote work environment
- Flexible 20-30 hour weekly schedules
- Comprehensive benefits package (PTO, health insurance)
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Update customer records in CRM systems with precision
- Collaborate with support teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions
- Meet performance metrics for quality and response times
- Stay current on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal and written communication skills
- Proficient in CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts (based on customer needs)