Job Description
Join our dynamic team as a Part-Time Remote Customer Specialist! We're urgently seeking tech-savvy individuals in Minneapolis to deliver exceptional customer experiences from home. Enjoy flexible hours (20-25 hrs/week) while supporting our innovative SaaS platform. Perfect for students, parents, or professionals seeking remote work. Competitive compensation, full benefits eligibility, and growth opportunities await!
Responsibilities
- Resolve customer inquiries via email, chat, and phone
- Manage ticket systems with 95% resolution accuracy
- Document cases using Salesforce CRM
- Collaborate with technical teams for complex issues
- Identify upsell opportunities for premium services
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient in G Suite and CRM tools
- Excellent written/verbal communication skills
- High-speed home internet required
- Ability to work independently with minimal supervision
- Available 5-9 PM EST shifts (flexible scheduling)