Job Description
Join our award-winning team as a Part-Time Remote Customer Success Specialist! At Apex Solutions, we empower talented professionals across North Carolina to build meaningful careers from home. This flexible 20-hour/week role offers competitive compensation, comprehensive training, and opportunities for growth—all while maintaining work-life balance. If you're passionate about customer advocacy and thrive in remote environments, apply today to become part of our innovative workforce.
Responsibilities
- Manage client relationships via phone, email, and virtual chat
- Resolve technical inquiries and troubleshoot product issues
- Proactively identify upsell opportunities for existing clients
- Document case details and maintain accurate CRM records
- Collaborate with technical teams to escalate complex issues
- Analyze customer feedback to improve service quality
- Conduct periodic satisfaction surveys and follow-ups
Qualifications
- 2+ years of customer service or success experience
- Proficient in CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Self-motivated with strong time management abilities
- High-speed internet and quiet home office setup
- Experience with remote collaboration tools (Slack, Teams)
- Associate degree or equivalent professional certification