Job Description
Are you looking for a flexible, rewarding work-from-home opportunity in the Louisville area? CloudBridge Solutions is seeking a dedicated Part-Time Customer Success Specialist to join our expanding remote team.
In this pivotal role, you will serve as the trusted partner for our clients, ensuring they maximize the value of our software platforms. We are committed to fostering a modern, inclusive, and high-converting work environment where you can thrive from the comfort of your home.
Why Join Us?
- 100% Remote Work from anywhere in Kentucky.
- Competitive hourly wage with performance bonuses.
- Flexible scheduling to accommodate your lifestyle.
- Comprehensive training and professional development.
Responsibilities
- Deliver exceptional remote customer support via email, live chat, and phone channels.
- Manage and resolve complex client inquiries with a focus on retention and satisfaction.
- Conduct virtual onboarding sessions to onboard new remote clients.
- Collaborate with the technical product team to document user feedback and feature requests.
- Track and report on key customer satisfaction metrics (CSAT) to drive continuous improvement.
- Identify upsell opportunities within the existing client base.
Qualifications
- High school diploma or equivalent; Associate’s degree in Business, Communications, or related field is preferred.
- Proven experience in customer service, technical support, or account management.
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong written and verbal communication skills with a focus on clarity and professionalism.
- Ability to work independently in a remote environment with minimal supervision.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).