Job Description
Join TechSolutions Inc. as a Part-Time Remote Customer Support Specialist and transform your career flexibility into professional growth. We're seeking tech-savvy individuals in Baltimore to deliver exceptional service from home, with flexible hours that fit your lifestyle. Enjoy competitive pay, comprehensive training, and the opportunity to work with cutting-edge technology while supporting diverse clients nationwide.
This role is perfect for students, parents, or professionals seeking work-life balance without compromising on impact. Our remote-first culture values autonomy and innovation, ensuring you thrive while making meaningful connections.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions in CRM systems and escalate complex issues to specialists
- Collaborate with cross-functional teams to improve support workflows
- Contribute to knowledge base articles and training materials
- Monitor support tickets and maintain response time standards
- Analyze customer feedback to identify service improvement opportunities
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software and remote work tools (Zoom, Slack)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong time management and organizational abilities
- Reliable high-speed internet and quiet home office setup