Job Description
Join our innovative team as a Part-Time Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. GlobalTech Solutions is a leading UK-based tech company committed to empowering employees with flexible work arrangements. This role offers the perfect blend of professional growth and work-life balance, with competitive compensation and opportunities to develop new skills.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet key performance metrics including response times and customer satisfaction scores
- Stay updated on product knowledge through continuous training
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service or technical support experience
- Excellent communication skills with fluency in English
- Strong problem-solving abilities and attention to detail
- Proficiency with remote work tools (Slack, Zoom, CRM software)
- Self-motivated with ability to work independently
- Reliable high-speed internet connection
- Available for 20-25 hours per week (flexible scheduling)