Job Description
Join our dynamic team as a Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. We're seeking a tech-savvy professional to assist UK-based clients with product inquiries, troubleshooting, and order management. This flexible part-time role offers competitive pay and full remote work options.
At Apex Solutions, we value innovation and work-life balance. You'll collaborate with a global team while supporting our cutting-edge SaaS platform. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in a supportive virtual environment.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Manage ticket systems and document interactions in CRM databases
- Collaborate with technical teams to escalate complex issues
- Contribute to knowledge base articles and process improvements
- Monitor customer feedback trends and suggest enhancements
- Maintain 99% uptime for assigned support queues
- Participate in bi-weekly virtual team meetings
Qualifications
- 2+ years in customer service or technical support
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Available 20-25 hours per week across UK business hours
- UK residency and work authorization required