Job Description
Are you seeking a flexible work-life balance? TechFlow Solutions is looking for a dedicated Part-Time Remote Customer Support Specialist based in San Antonio, TX. We offer a fully remote environment, allowing you to work from the comfort of your home while contributing to a dynamic, high-growth team.
In this pivotal role, you will serve as the voice and face of our brand, resolving inquiries via email, chat, and phone. We value reliability, empathy, and technical aptitude. Join us and enjoy competitive pay, comprehensive paid training, and the freedom to manage your schedule around your lifestyle.
Responsibilities
- Respond to customer inquiries in a timely and professional manner via email and live chat support.
- Diagnose and troubleshoot technical issues related to our software products with precision.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate closely with the technical team to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction by exceeding support expectations.
- Participate in daily stand-up meetings and continuous training sessions.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is preferred.
- Proven experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work independently with minimal supervision.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce).