Job Description
Join TechConnect Solutions as a part-time Remote Customer Support Specialist and become the face of our innovative tech brand! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your Milwaukee home office. This flexible 20-hour/week role offers competitive compensation, full benefits eligibility, and the opportunity to grow with a forward-thinking company. If you thrive in remote work environments and excel at problem-solving, we want to hear from you!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for SaaS products
- Troubleshoot technical issues and guide customers through resolution processes
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer inquiries
- Contribute to knowledge base articles and process improvement initiatives
- Meet weekly performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and remote communication tools
- Strong problem-solving skills with ability to multitask in fast-paced environments
- Excellent written and verbal communication skills
- Self-motivated with reliable high-speed internet connection
- Ability to work flexible hours including evenings and weekends