Job Description
Are you a detail-oriented professional based in Denver, CO looking for a flexible work-life balance? Apex Remote Solutions is seeking a dedicated Part-Time Remote Customer Support Specialist to join our growing team.
As a part-time employee, you will enjoy the freedom of working from home while contributing to a top-tier customer service experience. We value our remote employees and offer a supportive environment, competitive pay, and opportunities for growth.
Why Apply?
- 100% Remote Work Environment
- Flexible Part-Time Schedule (20-25 hours/week)
- Competitive Hourly Rate ($20 - $28/hr)
- Comprehensive Training Provided
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot product issues and provide accurate technical solutions to Denver-based clients.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the internal team to resolve complex account issues.
- Maintain a high level of professionalism and empathy in every interaction.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or remote support roles.
- Reliable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).