Job Description
Are you a proactive problem solver looking for a flexible career path? Apex Digital Solutions is seeking a dedicated Part-Time Remote Customer Support Specialist to join our growing team.
We understand the modern workforce's need for flexibility. Whether you are based in the heart of Fort Worth, TX or anywhere in the US, this is your opportunity to work from home while contributing to a dynamic organization.
In this role, you will serve as the first point of contact for our clients, ensuring their technical inquiries are resolved efficiently and professionally.
Responsibilities
- Provide exceptional remote customer service via email, chat, and phone support.
- Troubleshoot technical issues and resolve client inquiries with patience and accuracy.
- Maintain detailed records of customer interactions and issues in the CRM system.
- Collaborate with the technical team to escalate complex problems.
- Assist in the onboarding process for new remote employees.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or technical support (remote experience is a plus).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Ability to work part-time hours with a flexible schedule.