Job Description
Join Nashville Connects as a Part-Time Remote Customer Support Specialist and become a vital part of our growing team! We're seeking tech-savvy, empathetic individuals to provide exceptional service from the comfort of your home office. This flexible 20-hour/week role offers competitive pay, full benefits eligibility, and opportunities for growth in a dynamic digital environment.
Why You'll Love Working With Us:
- Flexible scheduling with core hours (9 AM - 3 PM CT)
- Comprehensive training and ongoing development
- Health, dental, and vision benefits for part-time staff
- Home office stipend and equipment provided
- Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via email, chat, and phone with average 30-minute response time
- Resolve technical issues for SaaS platform users with 85% first-contact resolution rate
- Document interactions accurately in CRM system with detailed notes
- Collaborate with technical team to escalate complex issues
- Participate in weekly virtual training sessions and performance reviews
- Maintain 95% customer satisfaction score through quality interactions
- Identify process improvement opportunities for customer workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or digital environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- Self-motivated with reliable high-speed internet connection
- Ability to work independently while collaborating virtually
- Available 20 hours/week with consistent availability during business hours