Job Description
Join Baltimore Digital Solutions as a Part-Time Remote Customer Support Specialist and transform how we serve our clients from the comfort of your home. We're seeking empathetic communicators to deliver exceptional service while enjoying flexible hours. This role is perfect for students, parents, or professionals seeking work-life balance without sacrificing impact. Our remote-first culture provides all necessary equipment and ongoing training to ensure your success.
Why Baltimore Digital Solutions? We combine Baltimore's innovative spirit with national reach, offering remote roles that connect you with diverse industries while keeping you rooted in our vibrant community. Enjoy competitive pay, comprehensive benefits for part-time staff, and opportunities for growth within our expanding tech ecosystem.
Responsibilities
- Respond to customer inquiries via email, chat, and virtual phone support with 95%+ satisfaction ratings
- Troubleshoot technical issues using our proprietary CRM system and knowledge base
- Document customer interactions and resolution outcomes in Salesforce
- Collaborate with cross-functional teams to resolve complex customer escalations
- Identify process improvement opportunities to enhance customer experience
- Maintain accurate customer records and update account information
- Participate in bi-weekly virtual training sessions to product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating in virtual teams
- Available 20-25 hours/week with flexible scheduling options