Job Description
Join TechConnect Solutions as a Part-Time Remote Customer Support Specialist and deliver exceptional service from your home office in San Antonio! We're seeking tech-savvy professionals to resolve customer inquiries, troubleshoot technical issues, and ensure seamless user experiences. This fully remote position offers flexible scheduling while making a real impact in our growing tech ecosystem.
Why You'll Love This Role:
- 100% remote work with flexible hours (20-30 hrs/week)
- Competitive hourly pay + performance incentives
- Comprehensive training and ongoing development
- Modern tech stack and supportive team culture
- Opportunity for advancement into full-time roles
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 24-hour turnaround
- Troubleshoot technical issues for software and hardware products
- Document cases accurately in CRM systems with detailed resolution steps
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT >90%)
- Identify trends and suggest process improvements
- Adhere to SLAs and company communication standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficient with Microsoft Office and ticketing systems (Zendesk/Jira)
- Excellent written and verbal communication skills
- Strong problem-solving abilities with logical thinking
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Basic networking knowledge (TCP/IP, DNS troubleshooting)