Job Description
Join TechConnect Solutions as a Part-Time Remote Customer Support Specialist and enjoy the flexibility of working from home! We're urgently hiring motivated individuals in Detroit, VA to provide exceptional customer service. As part of our team, you'll receive all necessary equipment provided at no cost, including a laptop, headset, and software. This role offers 25-30 hours per week with competitive pay and full training. Help us deliver world-class support while building your career in a dynamic remote environment.
What We Offer:
- Free work-from-home equipment (laptop, headset, software)
- Flexible part-time schedule
- Comprehensive paid training
- Health insurance benefits
- Opportunities for advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues and provide solutions
- Process orders and handle customer accounts
- Document interactions in CRM system
- Meet performance metrics for response time and resolution
- Collaborate with team members on complex cases
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Basic computer proficiency
- Must be available for evening/weekend shifts
- Positive attitude and customer-first mindset