Job Description
Are you looking for a flexible Work From Home opportunity in Nashville, TN? Apex Virtual Solutions is currently hiring dedicated Part-Time Customer Support Representatives. We provide all necessary equipment to ensure you can work from the comfort of your home.
We are seeking motivated individuals to join our growing team. If you have excellent communication skills and are looking for a stable part-time role, we want to hear from you. We offer a competitive hourly rate and the convenience of equipment being shipped directly to you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve customer issues related to products and services.
- Process orders, returns, and refunds accurately using our CRM software.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with the support team to escalate complex issues to upper management.
- Stay up-to-date with product knowledge to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer skills (MS Office Suite, email, CRM platforms).
- Ability to work flexible hours, including evenings and weekends.
- Must be a US citizen or authorized to work in the USA.