Job Description
Are you a driven professional in New York looking for a flexible work-from-home opportunity? NexGen Solutions is seeking a highly skilled Part-Time Remote Customer Support Specialist to join our dynamic team.
We pride ourselves on delivering world-class service, and we need someone who shares our passion for excellence to represent us in the New York region. This role offers the perfect balance between professional growth and personal flexibility.
Why Join Us?
- 100% Remote Work (WFH) in New York State.
- Competitive hourly rate of $18 - $25.
- Flexible schedule to fit your lifestyle.
- Opportunity for career advancement within a leading tech firm.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on New York local time zones.
- Resolve product and service issues efficiently while maintaining a positive customer experience.
- Document all interactions and resolutions in our CRM system accurately.
- Collaborate with cross-functional teams to improve service protocols.
- Identify and escalate complex issues to the senior management team.
- Assist in training new remote team members on company policies.
Qualifications
- High School Diploma or GED required; Associate or Bachelor’s degree preferred.
- Must reside in New York, NY and have a reliable high-speed internet connection.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proven experience in customer service or administrative support.
- Ability to work independently in a remote environment.