Job Description
Are you a tech-savvy professional based in Columbus, OH looking for a flexible, remote part-time opportunity? Apex Tech Solutions is seeking a dedicated Equipment Specialist to join our growing remote team. We value autonomy, modern tools, and top-tier customer support.
What We Offer:
- Comprehensive Equipment Package: We provide all the necessary hardware, peripherals, and high-speed internet stipends so you can work from anywhere with peace of mind.
- Flexible Schedule: Enjoy a part-time arrangement that fits around your lifestyle, with options for evening or weekend shifts.
- Modern Work Environment: Access to cutting-edge software and collaboration tools to streamline your workflow.
The Role:
In this position, you will be the first point of contact for technical inquiries, ensuring that our clients have the equipment they need to succeed. You will be responsible for troubleshooting basic hardware issues, configuring devices, and delivering exceptional service from the comfort of your home office.
Responsibilities
- Hardware Setup & Support: Configure and troubleshoot workstations, laptops, printers, and peripherals provided by the company.
- Remote Troubleshooting: Diagnose and resolve technical issues for remote clients via phone, chat, and remote access tools.
- Customer Communication: Deliver clear, empathetic, and professional support to internal stakeholders and external clients.
- Equipment Management: Maintain an organized inventory of provided equipment and coordinate replacements or upgrades as needed.
- Documentation: Log support tickets, resolutions, and customer feedback accurately in our CRM system.
- Quality Assurance: Adhere to company standards for uptime and response times to ensure a seamless user experience.
Qualifications
- Location: Must reside in the Columbus, OH area or be willing to work fully remote from within the United States.
- Experience: 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Equipment: Reliable high-speed internet connection and a dedicated home workspace.
- Skills: Proficiency in Microsoft Office Suite, Google Workspace, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Ability to work part-time hours (approx. 20-25 hours per week) as scheduled.