Job Description
Are you a tech-savvy professional looking for a flexible part-time role? Horizon Tech Solutions is seeking a dedicated Remote IT Support Specialist to join our dynamic team. We pride ourselves on empowering our remote workforce with top-tier resources.
In this role, you will provide essential technical assistance to our clients and internal staff, ensuring seamless operations from anywhere. We understand that working remotely requires the right tools, which is why we provide a comprehensive equipment package to ensure you are set up for success from day one.
In this role, you will provide essential technical assistance to our clients and internal staff, ensuring seamless operations from anywhere. We understand that working remotely requires the right tools, which is why we provide a comprehensive equipment package to ensure you are set up for success from day one.
Responsibilities
- Provide remote technical support via phone, email, and remote desktop tools to diagnose and resolve hardware and software issues.
- Configure, deploy, and manage company-provided equipment, including laptops, monitors, and peripherals.
- Assist in the setup and maintenance of virtual private networks (VPNs) and secure remote access environments.
- Collaborate with the hardware team to maintain an inventory of remote work assets and troubleshoot equipment failures.
- Document technical issues and resolutions in our ticketing system to improve support processes.
- Conduct periodic health checks and software updates on remote workstations.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT support, helpdesk, or a related technical role.
- Demonstrated experience working remotely with excellent self-management and communication skills.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of network protocols, firewalls, and remote access technologies.
- Reliable high-speed internet connection and a dedicated home workspace.