Job Description
Are you a tech enthusiast looking for a flexible, remote opportunity? Apex Tech Systems is currently seeking a dedicated Part-Time IT Support Specialist to join our distributed team. We provide all necessary equipment, so you can focus on delivering exceptional technical support from the comfort of your home.
In this role, you will act as the first point of contact for our clients, resolving technical issues efficiently while maintaining high customer satisfaction standards. We value work-life balance and offer a supportive environment for remote professionals.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network problems for remote users via phone and remote desktop tools.
- Equipment Management: Configure and manage company-provided laptops, monitors, and peripherals to ensure optimal performance.
- Documentation: Maintain accurate records of all technical support tickets and resolutions in our ticketing system.
- Customer Communication: Interact professionally with clients, explaining technical concepts in clear, non-technical language.
- System Updates: Assist in the deployment of software patches and security updates to remote endpoints.
- Support Hours: Cover specific shifts to ensure 24/7 coverage for critical support needs.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or technical customer service.
- Education: High school diploma or equivalent; Associate degree in Computer Science or IT is a plus.
- Technical Skills: Proficiency in Windows and macOS operating systems; knowledge of Active Directory or similar directory services.
- Communication: Strong written and verbal communication skills with a focus on customer service.
- Availability: Must be available to work a part-time schedule (e.g., 15-25 hours per week).
- Self-Starter: Ability to work independently in a remote environment with minimal supervision.