Job Description
Unlock a Flexible Future: Remote IT Support in Pennsylvania
Are you a tech-savvy professional looking for a part-time opportunity that values your expertise and convenience? Horizon Tech Services is hiring a dedicated Remote IT Support Specialist based in Pennsylvania. We are committed to providing a seamless work-from-home experience, which includes fully providing all necessary equipment to ensure you are set up for success.
We are looking for a self-motivated individual to join our growing remote team, offering a flexible schedule that respects your work-life balance while delivering top-tier technical support to our clients.
Responsibilities
- Troubleshoot & Resolve: Provide advanced technical support via chat, email, and phone to diagnose and resolve hardware and software issues.
- Equipment Management: Utilize company-provided laptops and peripherals to perform remote diagnostics and installations.
- Customer Interaction: Deliver exceptional customer service by maintaining a professional tone and ensuring client satisfaction.
- Documentation: Log all support tickets and resolutions accurately in our ticketing system.
- System Maintenance: Assist in the deployment and configuration of new software and security updates for remote clients.
- Collaboration: Work closely with the remote support team to share knowledge and improve standard operating procedures.
Qualifications
- Location Requirement: Must reside in Pennsylvania (valid US work authorization required).
- Experience: 1-2 years of experience in IT support or a related technical field.
- Technical Skills: Proficient in Windows and macOS operating systems, remote desktop tools, and basic networking.
- Communication: Excellent written and verbal communication skills with a focus on empathy and clarity.
- Self-Directed: Ability to work independently with minimal supervision and manage time effectively.