Job Description
Join CapitalTech Solutions as a Part-Time Remote Tech Support Specialist and become part of our award-winning team providing cutting-edge IT services to prestigious clients in the Washington, DC metropolitan area. Enjoy flexible scheduling while making a significant impact through exceptional technical troubleshooting and customer service.
We offer a dynamic remote work environment with competitive compensation, professional development opportunities, and the chance to work with industry-leading technologies. Perfect for tech professionals seeking work-life balance without compromising on career growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer support via phone, chat, and email
- Document troubleshooting procedures and technical solutions
- Collaborate with senior engineers on complex system issues
- Conduct remote system installations and configurations
- Maintain accurate ticket documentation in ServiceNow
- Train end-users on new technologies and best practices
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS/Linux operating systems
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Availability for flexible hours including evenings/weekends