Job Description
Join TechSolutions Inc., a leading IT services provider, as a Part-Time Remote Tech Support Specialist. We're seeking a tech-savvy professional to deliver exceptional support to our Indianapolis-based clients while enjoying the flexibility of remote work. This role offers competitive compensation and the opportunity to grow your career in a dynamic environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access and phone support
- Provide step-by-step troubleshooting guidance to non-technical users
- Document all support interactions in our CRM system
- Collaborate with senior technicians on complex technical problems
- Conduct system updates and security patch installations
- Train users on new technologies and best practices
- Maintain accurate inventory of IT assets
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS operating systems
- Strong networking knowledge (TCP/IP, VPN, DNS)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Customer service mindset with problem-solving aptitude