Job Description
Are you a tech-savvy problem solver looking for a rewarding career with the flexibility of working from home? TechHorizon Solutions is seeking a dedicated Part-Time Remote Tech Support Specialist to join our growing team. In this role, you will be the first line of defense for our clients, ensuring seamless technical operations and delivering exceptional customer service.
We value innovation, integrity, and a proactive approach to technology. If you are passionate about troubleshooting and helping others succeed, we want to hear from you.
Responsibilities
- Provide top-tier technical support to clients via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all interactions, resolutions, and customer feedback in our CRM system.
- Guide users through technical procedures and educate them on best practices.
- Collaborate with the engineering team to identify and report recurring technical issues.
- Maintain a high level of professionalism and patience when dealing with diverse user demographics.
- Stay updated on the latest technology trends and company product knowledge.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or help desk roles.
- Strong understanding of operating systems (Windows, macOS) and common applications.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently and manage time effectively in a remote environment.
- Basic knowledge of networking concepts (IP addresses, DNS, firewalls).