Job Description
Are you a proactive problem-solver looking for a flexible remote role in the Detroit area? Apex Digital Solutions is currently hiring a Part-Time Remote Technical Support Specialist. We are transforming the way businesses interact with technology, and we need a dedicated team member to help us maintain our high standards of service.
As a remote employee based in Detroit, MI, you will enjoy the freedom of working from home while contributing to a thriving tech company. We prioritize work-life balance and offer a competitive hourly wage.
Responsibilities
- Deliver exceptional technical support via phone, email, and live chat to our diverse client base.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Maintain accurate and detailed records of all customer interactions in our CRM database.
- Collaborate with the product team to identify common user pain points and suggest improvements.
- Stay up-to-date with the latest technology trends and company product updates.
- Adhere to company policies regarding remote work etiquette and security protocols.
Qualifications
- High School Diploma or GED; Associate’s degree in Computer Science or related field is a plus.
- Minimum of 1 year of experience in a helpdesk or customer support role.
- Strong written and verbal communication skills with a focus on clarity and empathy.
- Reliable high-speed internet connection and a dedicated workspace.
- Basic knowledge of operating systems (Windows, macOS) and web browsers.
- Ability to manage time effectively in a self-directed remote environment.