Job Description
Join Detroit's premier remote-first tech company as an IT Support Specialist! We provide all necessary equipment (laptop, dual monitors, headset) to ensure your success from home. Enjoy competitive pay, comprehensive benefits, and the flexibility of fully remote work while serving Detroit's thriving business community.
As a key member of our support team, you'll resolve technical issues, maintain system integrity, and deliver exceptional service to our clients. Our culture emphasizes innovation, work-life balance, and professional growth through continuous learning opportunities.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Install, configure, and maintain company-provided IT equipment and software
- Diagnose and resolve network connectivity, security, and system performance issues
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of IT support experience with remote work proficiency
- CompTIA A+, Network+, or equivalent certification required
- Expertise in Windows/macOS troubleshooting and cloud-based applications
- Strong communication skills with ability to explain technical concepts clearly
- Self-motivated with excellent time management in remote environments
- Valid Michigan driver's license for occasional on-site support visits
- Ability to work flexible hours including occasional evenings/weekends