Job Description
Join NexGen Solutions' award-winning remote team as a Part-Time Virtual Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service to our Fortune 500 clients. Enjoy 100% remote work with flexible scheduling (20-25 hours/week) while advancing your career in a dynamic tech environment. Perfect for Atlanta professionals seeking work-life balance without sacrificing growth.
Responsibilities
- Resolve complex customer inquiries via phone, chat, and email with 95% satisfaction rate
- Master proprietary CRM software to document interactions and track resolution metrics
- Collaborate with Tier-2 support teams on technical escalations
- Proactively identify process improvement opportunities for client workflows
- Maintain detailed knowledge base documentation for product updates
- Contribute to weekly optimization reviews with cross-functional teams
Qualifications
- 2+ years experience in B2B customer support or tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication skills with polished email etiquette
- Strong analytical abilities to troubleshoot technical issues
- Self-starter mentality with proven remote work reliability
- CompTIA A+ certification or equivalent technical knowledge preferred
- Available for 5 AM - 1 PM EST shifts (Atlanta time zone)