Job Description
Join Apex Solutions Group as a Part-Time Virtual Customer Support Specialist and become an essential part of our award-winning remote team. We're seeking empathetic communicators to deliver exceptional service from home while enjoying Kansas City's vibrant culture. This flexible 20-25 hour/week role offers competitive compensation and growth opportunities within our rapidly expanding tech support division. If you thrive in remote environments and possess strong problem-solving skills, apply today to join our mission of redefining customer excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM tools to document interactions and track resolution progress
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify process improvements for customer workflows
- Maintain accurate records in ticketing systems with 99% data integrity
- Participate in bi-weekly virtual team training sessions
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Excellent written/verbal communication with neutral accent
- High-speed home internet (minimum 25 Mbps)
- Quiet, dedicated home office space with ergonomic setup
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts (2-3 days weekly)