Job Description
Are you a dedicated professional seeking a flexible work-life balance in the heart of North Carolina? Charlotte Tech Solutions is looking for a Part-Time Virtual Customer Support Specialist to join our expanding remote team. If you thrive in a fast-paced environment and love solving problems for others, we want to hear from you.
As a part of our Charlotte-based remote workforce, you will play a crucial role in maintaining our reputation for excellent service. This is an ideal opportunity for individuals seeking part-time work from home jobs in Charlotte, NC, without compromising on professional growth or compensation.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance that fits your lifestyle.
- Remote First: Work from the comfort of your home in North Carolina.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
Core Responsibilities
- Respond to customer inquiries via email, chat, and ticketing systems with professionalism and empathy.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Collaborate with the product team to identify recurring issues and suggest improvements.
- Manage and update the internal knowledge base with accurate documentation.
- Escalate complex cases to senior support tiers while keeping customers informed.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1 year of experience in customer support or technical assistance.
- Strong written and verbal communication skills in English.
- Proficiency with remote collaboration tools (Slack, Zoom, Microsoft Teams).
- Ability to work independently and manage time effectively in a remote setting.
Responsibilities
- Respond to customer inquiries via email, chat, and ticketing systems.
- Troubleshoot technical issues and provide solutions.
- Collaborate with the product team to identify issues.
- Manage and update the internal knowledge base.
- Escalate complex cases to senior tiers.
Qualifications
- High school diploma or equivalent.
- 1 year of customer support experience.
- Strong written and verbal communication skills.
- Proficiency with remote collaboration tools.
- Ability to work independently.