Job Description
Join our award-winning team as a Remote Chat Moderator for DigitalGuardian, a leading digital safety platform protecting global communities. We're seeking detail-oriented professionals to ensure positive online interactions while working fully remotely from New York. Enjoy competitive benefits, flexible scheduling, and career growth in a mission-driven environment.
Responsibilities
- Monitor and moderate live chat conversations across multiple platforms
- Enforce community guidelines and content policies with precision
- Escalate critical issues to senior moderators and security teams
- Document moderation actions and maintain detailed activity logs
- Collaborate with product teams to improve moderation tools
- Train new moderators on platform-specific protocols
Qualifications
- 1+ years of content moderation or customer support experience
- Exceptional written communication skills in English
- Ability to work independently with minimal supervision
- Proficiency with chat moderation software (e.g., Kustomer, Zendesk)
- Strong attention to detail and conflict resolution abilities
- Available to work flexible hours including weekends
- High-speed internet connection and quiet home office setup