Job Description
Are you passionate about online communities and providing exceptional customer support? Digital Media Solutions is seeking a detail-oriented Remote Chat Moderator based in Lexington, KY.
As a Chat Moderator, you will play a crucial role in maintaining a safe, positive, and engaging environment for our users. You will interact with customers in real-time, resolve inquiries, and enforce community guidelines. This is a fully remote position offering a competitive salary and flexible working hours.
Responsibilities
- Moderate live chat sessions to ensure compliance with community guidelines and safety policies.
- Respond to user inquiries promptly, professionally, and accurately via chat interface.
- Identify and escalate potential security threats, harassment, or policy violations immediately.
- Monitor chat logs and user activity to prevent spam and abuse.
- Assist users with technical troubleshooting, account issues, and general product information.
- Collaborate with the moderation team to improve community engagement strategies.
- Document interactions and maintain accurate logs of moderation activities.
Qualifications
- High school diploma or equivalent required.
- Excellent written and verbal communication skills in English (native or bilingual preferred).
- Proven typing speed of at least 45 WPM.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Previous experience in customer service, content moderation, or social media management is a plus.
- Ability to work independently, manage time effectively, and handle high-volume chat loads.